BUILDING BRIDGES is a simple approach to communication based on two axes, the facilitator of the communication and the person(s) communicating. We can either see this as meta-model for facilitating communication, or as a framework (or philosophy) on how to approach communication.
WHY? Because Communication is at the heart of everything we do. We could even go as far as saying communication is the essence of life and an indispensable social interaction. From a paradigm where communication was primarily about what was being said and sent we are moving to one where communication is rather about what is being understood. With this shift many challenges appear. In the context of facilitating communication, what tools and mechanisms can be used to ensure this acknowledgement of What is being understood correctly mirrors what is in the person(s) mind? What do we know about communication which can assist us in keeping a certain neutrality when acknowledging “What is being understood”? How to make this communication more than an exchange of information and rather a true and meaningful conversation? One approach is to understand the role of noise, also called barriers of communication, its/their origin, and therefore the mechanisms to decrease its impact. This done, it’s important to explore tool to remove or decode these noises.